FAQ

Fall Pop Up Store Details 

Orders will be accumulated from October 28th until November 11th.   Production will be approx 12 business days.   Orders will ship the week of November 25th. 

How is my order processed?

Upon completion of your order, you will receive an order confirmation detailing your purchase. You will receive another email when your order ships.

All orders must be paid for at the time of purchase.

When is my credit card charged?

Your credit card will be charged once you checkout of the e-store. All credit cards must be valid, authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.

How can I add an item?

To add or change items on your order, please contact tama@10kfeet.ca.

How is my order shipped?

We ship by CANADA POST. Tracking numbers will be made available to you by email once the order is shipped.

Freight charges will be charged to your credit card.

All goods are F.O.B. our warehouse in Ottawa, unless otherwise specified.

As we have no control over carriers, we cannot guarantee shipments to arrive at your location or other destination on a specified date.

When can I expect my purchase?

Orders will ship the week of November 25th.